Before contacting our team with conference-related inquiries or other questions, please check out our FAQ (Frequently Asked Questions) below. If you still have questions or need assistance in relation to the conference, you can contact us here.
Frequently Asked Questions
What are the scheduled times of the conference?
On Friday and Saturday, the conference will run from 8:30am – 9:00pm. On Sunday the hours are 9:00am – 1:00pm. When schedule details are available, they will be viewable here.
Are conference tickets refundable?
Conference tickets are non-refundable. Please see our Terms & Conditions for full details. Tickets may be transferred to another person’s name, however, any compensation or commerce related to the exchange of tickets is exclusively between individuals. Please be sure to send an email to firstname.lastname@example.org with the subject line “Ticket Name Change” and indicate the new name that should appear on the ticket. If you have purchased more than one ticket, be sure to indicate which ticket name will change. To make this change, you must send the email from the same email address associated with the ticket purchase(s) on this site.
Can I change the name on one or more of the conference tickets I purchased?
Should you need to change the name on one or more of the tickets you purchased, please send an email to email@example.com with the subject line “Ticket Name Change” and indicate the new name that should appear on the ticket(s). If you have purchased more than one ticket, be sure to indicate which ticket name(s) will change. To make this change, you must send the email from the same email address associated with the ticket purchase(s) on this site. Once our team changes the name associated with a particular ticket, you will see the updated name reflected in your account area.
Can I buy a discounted ticket for a single day of the conference?
GenSix is only offering a full conference ticket ($100pp) with no discounts for individual days. If you can only attend a single day of the conference, you will still need to purchase a full ticket.
Can I order or pay by phone?
Currently we are not taking ticket or other orders by phone. Our ticketing and purchase system is set up so that customers will need to create an account themselves and place their own orders on our secure site. Tickets are not sent by mail, so customers will need an account to download and/or print conference tickets as well as manage downloads and future orders. Our staff can make modifications to existing orders (e.g. names on tickets, etc.), but do not have direct access to payment information or passwords, or have the ability to set up an account on someone else’s behalf.
Our site is secure (encrypted) and all payment / billing information is sent directly to Stripe, a third party payment gateway with heavy encryption, for those worried about privacy. GenSix cannot access, add or edit payment information. Thanks for understanding.
Are there additional ticket fees?
There is a flat processing fee of $3.05 per ticket purchased. So the total price per ticket will be $103.05.
Are all tickets for General Seating, or can I choose my seats?
All tickets are General Admission for general seating only. Attendees will have the option to sit where they want at the conference on a first come, first served basis. There are no seating reservations or holding seats, including holding seats from one day to the next at the conference.
Where can I download / print my conference ticket?
You can download a PDF of your purchased conference ticket from a link in the email you should have received from our processing system. It will be the “Download” link next to the corresponding attendee. You can also directly download the PDF ticket from your account on this site under Account > My Account > Orders. Click on “View” next to the corresponding order and then click on the “Download” link next to the name of the attendee to download the ticket.
Any smart phone will be able to easily display this PDF ticket which you should have ready when you check in for the first time at the conference. We will scan the QR/Bar code from that ticket to check you into our system.
Alternatively, you can print out the PDF ticket and simply bring it with you to have scanned.
Attendees who don’t have their digital or physical tickets with them can still check in at registration manually with our staff. This may add a slight delay to your check in time, but we’d be happy to help out if you find yourself in this situation.
Help! I can't create an account / make a purchase!
If you are having trouble creating an account / placing an order, the easiest thing to do is start with creating an account by following these steps:
- Go to: https://gensixconferences.com/my-account/ and enter in your email address and a password of your choosing under “Register”, which is the form on the right side. Click the “Register” button below. (In the future you’ll use the form on the left – “Login” – to access your account)
- Once you register your account, you will see some links to the left of the screen including “Addresses” and “Payment Methods”. Click on these links to add in the corresponding information. If there’s a “Save” button at any point, be sure to save your info.
- Once you have a billing address and payment method included in your account, you can click on the “Shop” link in the top navigation and choose the item(s) and quantity that you want.
- At this point, you should be able to simply follow the prompts to walk through the purchase process.
- Upon purchase, a confirmation email will be sent to you.
- IMPORTANT: Please check your email spam or junk folders if you aren’t receiving any emails.
- Purchase Details:
Ticket Purchase: Links to print tickets (“Download”) will be available directly in your confirmation email beside each name a ticket is purchased for. Once you download the ticket, it will be in a letter-size PDF format and can easily be printed out on a piece of paper and brought to the conference with you, OR you can open it on your mobile device and the QRC Code can be scanned directly from there. Alternatively, we can simply look up attendees names at the conference and manually check them in.
DVD / Video Download: Conference DVDs will be shipped about 30 days after the end of the conference, and customers who purchase the digital video download can expect to have it available in their account about 30 days after the end of the conference.
How do I reset my password?
- Go to this link: https://gensixconferences.com/my-account/lost-password/, enter the email address you used to create your account, then click the button “Reset Password”
- An email with a link and instructions should be sent to your email address. If you aren’t seeing an email, it’s likely going to your spam or Junk folder, so be sure to check there just in case.
Help! I'm not getting any confirmation emails about my purchase!
The number one reason you may not be getting confirmation emails about your purchase is that these emails may be going to your spam or junk folders. Please check those folders first, and if you’re still not seeing an email from us, you can contact us and we’ll manually try to send you another one.
How do I view my past orders or other account info?
If you go to “Your Account” (https://gensixconferences.com/my-account/), you will see a list of navigation items including “Orders” to the left. From this section, you can also edit billing information and manage other account-related information.
On the orders page, clicking on any particular order will give you any detail related to that order.
When will conference Video Downloads be available?
Conference Video Downloads will be available in your account approximately 30 days after the end of the conference. If you purchase a download of the conference, you will receive email communication from our team to let you know when the product is ready.
When will conference DVDs be shipped?
Conference DVDs will be shipped approximately 30 days after the end of the conference. If you purchase a DVD set of the conference, you will receive email communication from our team to let you know when we’re shipping DVDs out.
Important: If you move / change your shipping address between purchase date and shipping date, PLEASE UPDATE YOUR SHIPPING INFORMATION ON YOUR ACCOUNT. This is the address we will use to ship the DVD set to.
Can children come to the conference?
The content of this conference is of a serious nature. While children are always welcome, It would be up to the parent to determine the appropriate nature of the content and the maturity of the child. There is no child care provided. Nursing mothers are welcome with their babies.
Is admission for children different from that of adults?
No. Since seating is limited, all tickets are one price and there are no discounts for children. Nursing? There is no extra charge for nursing mothers with their babies.
How can I share the True Legends Conference on social media?
We’re glad you asked! You will see a set of colorful share buttons at the bottom of the page on most of this site. Click on an icon to easily share this event on the social media platform of your choice. Spread the word!